New school year FAQ

4 results

• I cannot log in/My log-in details are incorrect. What should I do?

  • First, check the procedure (see link) and make sure it's not the annual closure period.

    There are several technical reasons for this:

    • You are a first-time user and have not taken account of the password change when you first logged in (check your e-mails or spam),
    • You are not connecting to the right window (check...)
    • You have just activated your computer account and the update is not immediate,
    • There's been a power cut during an update, try again later.

    If it's just a question of access to training, please contact the schooling department (see opposite column).

    If you still haven't found the solution, please contact support at the IT Department.

• I cannot upload a document. What should I do?

  • Except for photo ID, only PDF files are accepted. The aspect ratio should be between 5:3 and 1:1.

    It could be the file is too large. In this case, you should compress the file so that the file size is no more than 100 KB for the photo and 2 MB for files.

    Moreover, if the documents for your file have already been validated by Student Affairs, you will no longer be able to modify them directly on the enrolment website.

• I received an email about enrolment, but I am graduating soon. Why?

  • The École Centrale de Lyon senate voted to extend the academic calendar for the third year og the general engineer cursus and Master 2 on 30 September. Where there is an educational activity after that date (placement, defence, etc.), enrolment is compulsory. The rules on enrolment fees are the same as for all other academic years.

    If you are not in this situation, please contact Student Affairs to confirm your situation.

• I received an email stating that my file was incomplete and that some documents were missing or wrong. What should I do?

  • This is usually to do with supporting documentation that is missing, illegible or invalid. Log in to the website https://inscriptions.ec-lyon.fr/fr/login and replace the relevant documents before the start of term.

    Check that the document is legible. If it is illegible, upload a new document after checking that you can read it! When you replace a document, you do not have to notify Student Affairs. The file will be processed.

    Examples of documents to be modified:

    • Documents that do not match your situation as stated on the enrolment website (e.g. grants, etc.) or for the academic year.
    • Documents that are not official.

    In any case, check the type of document required.